Delete your account

1. In the app

1. Open the A.R-Delivery app and sign in.
2. Go to Profile.
3. Tap Delete account.
4. Enter your password again and confirm.

The steps are the same for Captain and Store accounts.

2. On this page, without the app

Sign in with the email address or phone number and the password of the account you want to delete.

3. Through support

Forgot your password? Tap “Forgot Password?” on the app's sign-in screen to reset it, then use option 1 or 2.

If you still cannot sign in, contact support from the email address or phone number registered on the account and ask for it to be deleted: info@ar-delivery.com · 078 007 5004. We may ask you to confirm some account details to make sure the request comes from the account holder.

What happens when you delete your account

What happens immediately

• Your account is disabled and you can no longer sign in.
• You are signed out on all devices, and your push-notification tokens are removed.

What we delete or anonymise

• Your name, email address, phone number, password, profile photo and date of birth.
• Captain verification documents — national ID, driving licence, health certificate, non-conviction (criminal record) certificate, promissory note and vehicle documents — together with their files, and your vehicle details.
• Your saved addresses, in-app notifications, and support tickets with their attachments.
• The order-chat messages you wrote are removed or redacted, and the comments in your ratings are removed.
• For Stores: the business name, tax number, address and location pin, the branches' contact details, and the receiver-location suggestions learned from the store's orders.
• One-time codes and password-reset records.

What we keep, and why

Some records have to be kept for accounting, dispute resolution, fraud prevention and legal obligations. We keep them, linked to an anonymised account instead of your profile:

• Order records — orders, their status history, proof-of-delivery photos and GPS points, and amounts.
• Financial records — wallet transactions, top-up receipts, payouts (including the CliQ alias and the transfer proof), platform settlements (which include a copy of the captain's name and phone number), store order settlements, and transaction reference numbers.
• Security and audit logs.

We keep these records for as long as necessary for those purposes and as required by applicable law. No fixed retention periods have been set yet; we will update the privacy policy when they are.

Outstanding balances and orders in progress

• If your account still has money to settle — a wallet balance, a pending payout, an open platform settlement or an unpaid store order settlement — it is disabled immediately, and the deletion of your personal data is completed after our operations team has settled the balance.
• A Captain or Store with an order in progress must finish or cancel it before deleting the account.

We keep a record of each deletion request — its date, the account type and its status — without any personal content.

For full details, read our privacy policy.